DdTdT
Donavin du Toit du Toit
1 reviews | Active since Nov 2013
30 Jan 2015, 10:01
No ADSL & Poor Service
19/01 - My ADSL & Voice line stopped working.<br> - I contacted Telkom to report my line.<br> 23/01 - Still no voice line or ADSL. <br> - Phoned Telkom again. <br> 26/01 - Voice line and ADSL worked for about 6 hours. <br> 27-30/01 - No ADSL, Voice line barely works. <br> 30/01 - Phoned technical support about 6 times, 5/6 times there was no answer or they dropped the call.
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Telkom's replyOfficial
30 Jan 2015, 18:32Hello ****3,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM84552.
We apologise for any inconvenience caused.
Kind regards
Donico Williams
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM84552.
We apologise for any inconvenience caused.
Kind regards
Donico Williams
Telkom Social Media Team
Telkom's reply30 Jan 2015, 18:32
Official
Hello ****3,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM84552.
We apologise for any inconvenience caused.
Kind regards
Donico Williams
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM84552.
We apologise for any inconvenience caused.
Kind regards
Donico Williams
Telkom Social Media Team