No adsl/phone line for over a month.

<p>I have really tried to be patient with you guys in waiting a whole month before writing this. i logged my first call on the 3rd of November 2016. A technician arrived on the Saturday (5th) and said the underground cable is damaged and Telkom would need to fix.</p> <p>Fair enough, I kept following up and people kept telling me stories upon stories and the problem I find here is no one could say when the problem will be resolved.</p> <p>Once you identify the problem , you put timelines or else people can work according to their schedule which is a willy nilly approach.</p> <p> </p> <p>I kept receiving sms’s advising fault fixed and about upgrades throughout my waiting, i kept calling in on each false sms until I was advised that I was no longer linked to the bulk fault (27th Nov) and now I obviously query what happened to the bulk fault and are there any notes about the resolution where I was advised the call agent could not see anything as I am no longer on it(terrible system or its incompetency).</p> <p> </p> <p>I even tried escalating… which goes something like “we will get the technician in your area to phone you…” like 5 times I have never heard from the technician since 5th November. They said they sending emails to the manager of the technician etc … this is clearly not working.</p> <p> </p> <p>My initial fault was closed and again no one can tell me what the resolution was, when you close an incident you must say what you did to fix that incident.</p> <p>So now im sitting with nothing logged and no working line(adsl&phone)… for over a month I mean really.</p> <p> </p> <p>There is a whole lot more I can say but what I need is someone to sort it out and promptly, your systems should talk to each other I should not be billed for this(I don’t have the energy to go through another month of pain).</p> <p> </p> <p>Your call centre resolution process doesn’t seem to be working at all and people need to be held accountable.</p> <p> </p> <p>All I need is my Line fixed at this point in time.</p> <p>one of my ***</p> <p> </p> <p> </p>