No ADSL or Voice service

I reported to Telkom on 29 June 2015 under their fault reference 725CTK290615 that the ADSL part of my line was not working. On 8 July 2015 I received an SMS to inform me that a technician was working on the problem. On 11 July I received an SMS to inform me that the service was restored. I unfortunately was out of town and could not confirm that the service was indeed restored.<br> On arrival at home on 18 July 2015, I found that I had NO service - both ADSL and voice communication is not working and has not been working since then. Line is completely dead when one picks up the telephone. Fault was again reported to Telkom - fault reference 195CTK180715<br> Can someone please attend to this as I have had no service for close to a month