No ADSL or Phone Line

Attached email & fault history is self-explanatory<br> <br> Folks, I am getting desperate - I have had no Telkom Service (phone line is dead as a door nail) since 15th April. There is no way that I can contact you folk on my cellphone as waiting times are up to 45 min before you through. I have logged two requests detailed below - note that the 1st request was not resolved even though it states that it was.<br> <br> 1st Time Fault Logged - 896CWK150415<br> - Following message sent to ***272: Dear Customer your report reference 896CWK150415 was<br> restored. If the problem still exists please contact Telkom on 10210 ..etc... - Tue, Apr 21 08:01:03<br> - Progress update: Your fault is in hand with our technical repair division - Sat, Apr 18 17:17:18 <br> - Fault 896CWK150415 has been created for Service ID ***573. Telkom will endeavour to resolve this<br> problem within 9 days - Wed, Apr 15 19:23:59 <br> <br> 2nd Time Fault logged - 616CWK280415<br> - Progress update: Your fault is in hand with our technical repair division - Sat, May 02 15:06:06<br> - Fault 616CWK280415 has been created for Service ID ***573. Telkom will endeavour to resolve this<br> problem within 12 days - Tue, Apr 28 15:34:36