No ADSL or Land Line for 9 days

The call centre does not answer no matter how long you hold on. I managed to get a Fault Ref using the Android App. Ref 1114CRK180315<br> <br> Our line went down with the Lightning last wee Wednesday! I have been trying all week to find out whets happening, but all I get from their escalation / complaints is that the fault has been logged. I already know that, I need to find out when it will be fixed. I managed to speak to a technician yesterday who said that they thought that the problem had been fixed. Bulk ref 59999 but as I told him our line is still not working. he promised to follow up and get back to me but as of 16h00 today no information.<br> <br> We run a small business from home and this is killing us