GP
GORDON P
1 reviews | Active since Jan 2014
26 Jan 2016, 16:40
No adsl or follow up service
Telkom complaint tel no 10210. Problems started long before 18 Dec 2015. We went on holiday and the telephone line was off and the ASDL line also not working. When we came back on 2 Jan 2016, it was still not working. Logged a call on 5, 9,13,25 and 26 Jan 2016. Got a ref. No 173CRK030116 by SMS and said \please note that a fault has been reported on ***". Nothing happened. My husband called again on 21 Jan at 07:55 insisting to speak to the Supervisor"
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
26 Jan 2016, 18:14Hello gpretorius007,
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM192922.
Kind Regards
Gadija
Telkom Social Media Team
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM192922.
Kind Regards
Gadija
Telkom Social Media Team
Telkom's reply26 Jan 2016, 18:14
Official
Hello gpretorius007,
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM192922.
Kind Regards
Gadija
Telkom Social Media Team
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM192922.
Kind Regards
Gadija
Telkom Social Media Team