No ADSL - No one cares

On the 23 Feb I logged a call that my ADSL line was down.<br> Nothing happens.<br> Weekend comes and goes.<br> Phone back a couple of days later and the call gets escalated #830903<br> Phone back later in the week - wait for 45 minutes to get a rude and *********** agent who cannot even find the escalation. Phone gets put down in my ear. Good Job Ntombi customers love that!<br> Call back a couple of days later. I am promised a further escalation and a call back - but sadly nothing happens<br> 13 March I get a call saying that the call was assigned on 11 March (16 days after the call was logged) and a tech will contact me shortly. That was 12 hours ago and once again - nothing happened.<br> 3 weeks now!<br> <br> As a loyal customer of almost 20 years I would like to say \your service sucks!\"<br> This last year of dealing with Telkom has been absolutely shocking!<br> For every one person trying to help customers in Telkom there are ten who don't know what they are doing.<br> <br> Why can no one tell me what the issue is after three weeks of trouble shooting????<br> Did the exchange burn down ??? That I would understand. <br> Incompetence I will not tolerate.<br> <br> This is my last word on this matter.<br> Restore my service or find another customer"