NO ADSL, NO INTERNET, NO SERVICE!!!!!
So here is my problem!!!
12-11-17 – ADSL not working fault logged Ref no: 30ARK111217 13-11 – 08-01 - No Internet 08-01-18 – Bought data via Internet Banking. Data was not allocated and we unable to use our Integrated Sim card. Great what now! Phoned call center 3 times, nothing resolved. 09-01-18 – Phoned call centre 3 times before one person sugested I go to the Branch where we got the Sim card. • Went to Alberton City, waited in line for 15 minutes. • Got shuffed back and forth. • Finally get help BUT lady gives me a phone to phone call center YET Again, like i have not tried that before i got here!!!!!!! • Call center says Technician must test Modem, ****le and Sim Cards • Technician says rather go to The Glen or Eastgate branch because it will take up to 2 weeks if he takes it. Wow 2 weeks?????? but you are standing right in front of me? Why cant you just test it?? • Frustrated!! • I suggest to do a sim swop (maybe it is the card that’s faulty), got sim swop. • Got told I need to go to the Glen again and by the time I get there the sim will be activated. Why must i go there? They have experience technicians, oh your Technicians don't? They are busy mam, oh i am not? i am suppose to be at work working, not trying to do yours!
Still 09-01-18 now at The Glen • Obviously wait in line • Ask for a technician, eventually a technician is assisting me • Told technician story like from A-------------Z IN DETAIL! • Tech goes on and says that Alberton city did not complete Sim swop, Tech now completes it. • Tech tests everything and says it is working. • Get back to the office, I test it and NOTHING is working! • AGAIN phoned call centre
10-01-18 – Go back to the Glen branch at 8:20 in the morning • Left at 10:30 with an Incident number: ********** got told by the branch Manager “Letiwe” and the Technician “Neyo” that the IT Department will contact me before 12:00 that day! • Up untill today NOBODY phoned us from IT.
Again 10-01-18 Phoned call centre 11-01-18: Phoned call centre 12-01-18: Phoned call centre 15-01-18: Phoned call centre
15-01-18: STILL NO PHONE CALL, NO ADSL, PROBLEM REMAINS UNRESOLVED!!!!!!!
16-01-18: Go back to the Glen spend hours there, the manager was very apologetic “Letiwe” and promised to get it resolved! She gave me her cellphone number incase the problem still continues in order for me to phone directly insetad of driving all the way there. It seems like a mice gesture but she is not awswering and not returning sms’s!
Today 7 days has gone by since I was last there, and still no communication as to what is happening?
WELL DONE TELKOM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!