SP
Samil P

1 reviews | Active since Dec 2016

02 Dec 2016, 12:07

No ADSL. No contact number. Workers are clueless

<p>I have been having issues with my ADSL for the past couple of weeks. It's been on and off. This morning, seeing that it was still down, I decided to phone and find out the problem. Now, where in this country can i find a number to call. Does Telkom have an official number? I can only assume that the number is not displayed anywhere because ofyour terrible service. Anyway, I found a number on a forum. I called. Got a menu asking if a have a problem with the number I am calling from or if it's another number. as it is not with a number, I waited for an operator. Finally got through to one, after chatting to her, she said that this was the mobile site and that she can't help me. No problem, I asked her to put me through to someone who can help me. She put me through to that same menu! again, I waited for an operator. Got an operator (Jacqueline) and properly explained my problem. She said she will put me through to someone that can help me. Alas, back to that same menu. Seeing that this would be an endless cycle, I called to complain. Manager was not available but took down my details (I have zero hope that I will get get a call). Now, I sit with no ADSL and no help. I ask myself, why am I still with Telkom. there are cheaper deals with much much better service. Goodbye ********* company</p>

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