No ADSL / No Action or Response

I'm using this Avenue as there is no way for me to follow up or Escalate the Fault on my Telkom ADSL and Voice Line. Phoning 10210 gets me nowhere, you hold on forever and a day.. no-one answers, there is no Online facility to escalate a fault. <br> <br> History: Call logged on 28 Oct Fault Number: 1003CRK271015, no landline or ADSL line Service. Fixed after 17 Days (this is unacceptable) Both lines worked for about 7 days, then ADSL line stopped working again.<br> <br> Fault number 291CRK201115 logged on 20 November (it is now 17 Days since the Call was logged.. no response and ADSL line still not working - Landline Working) the ADSL does work intermittently for about 20 minutes at a time, but is now completely dead for more than a week.<br> <br> Someone/Anyone at Telkom Please fix this for me. Why do i have to wait so long before anything gets done.<br> <br> There are more than enough Wireless Internet Providers out there, i am very close to cancelling and giving them a try.