MP
Melanie P

1 reviews | Active since Mar 2015

19 Aug 2015, 10:25

NO ADSL/LINE SERVICE FOR NEARLY 3 WEEKS!!!

I pay Telkom R770 per month for an uncapped ADSL service and have not been able to use this for nearly 3 weeks!!!! I have phoned their call center on numerous occasions and to this date NOTHING has been done to resolve this issue. I can tell you one thing, I will be working out my usage for 3 days (the line went down on 3rd August 2015 and was reported that day) and will ONLY pay Telkom for those 3 days<br> <br> I am sick to death of phoning the call center only to find out there is STILL a \General Fault"in my area related to my number and then get told \""the only thing they can do is escalate the fault\"" I have escalated it up to my ears!!!! No wonder so many people are moving away from Telkom ADSL and onto Wireless Internet. <br> If this is not resolved by the time I move house I certainly will NOT be moving the line. TELKOM SUCKS!!!"""

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Replies (1)
Telkom
Telkom's reply19 Aug 2015, 12:37
Official
Hello Melaniep72,

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM136128

Regards
Luleka
Telkom Social Media Team