NO ADSL LINE OR SERVICE for almost 3 weeks

Once again I am here Complaining about Telkom because it seems that this is the only way you can get a response out of them.<br> My Internet went down on the 31st of March. After speaking to my internet provider it was established that my ADSL line was down and that Telkom needed to come and fix it. A Fault was logged, a reference number given and that is where it ended. I have been on the phone with them on almost a daily basis trying to sort this out and all I get is the same story over and over again. It was escalated and a technician will be dispatched. But it has not happened yet. So now I am paying for an ADSL line that is not working and internet that I can not use. I am sick and tired of calling and getting the same story over and over again.<br> <br> Eventually spoke to a Manager Kenneth who ensured me he will call me right back even if it is to tell me a technician will only come tomorrow and once again nothing happened.<br> <br> So I would please like to know what I need to do to get my ADSL line working again since being polite and nice is not working.