No adsl line & internet & billing overcharge

1.Once again South Africa's favourite telkom has let me down. No internet or voice calls on my line ending 6669 from 06/10/2015 & no feedback as to when it will be sorted. Afrihost, my isp is also unable to assist as they they its a telkom problem.<br> 2.I also find myself being ********** & getting charged for local calls when I'm supposed to be on unlimited anytime local calls on my lines ending 2066/3591.