No ADSL line installed.

I have app**** over a month a go for an ADSL line to be installed at my place of residence. First they send me an SMS late at night to inform me that I haven't paid my R700-00 deposit which were incorrect as I did pay it. I had to go in to the Telkom offices in Midlands Liberty Mall three times in order to sort that out. I was then informed by "Oscar" that my line should be installed within seven working days. On the 15th of February 2018 I contacted Telkom via telephone to inquire when my line will be installed. I was then informed that there is no record that my application is with the technicians. Again this was wrong as "Oscar" ensured me that my application was with the technicians. Seems Telkom employees doesn't know how to do their job!!!!!!! Really ***********!!!!!! On Monday 19 February Open Serve came to install my line. After a few hours I was informed that they cant install my line as there is no underground cable and that they have logged it. I was told that someone will phone me in order to get this sorted out. I was given a reference number, 91408 and a telephone number to contact., ********** . Nobody phoned me and I tried numerous times to phone the above mentioned number but with no answer, only a voice message system. I need my line to be installed as soon as possible as I need it for business purposes. I had spend over R600 on data for business related work, simply because Telkom do NOT deliver to their customers! This is unnecessary costs on my part because of the incompetence of Telkom and their staff. On top of this I already received a bill for R221.52 for data used. Ref/account ********** 10. So I get billed for data I have used but I don't even have an installed line????? It is imperative that this line be installed in the next 24 hours or sooner.