No ADSL line for a business for 3½ working days

<p>Our internet went down last Wednesday 1 February between 11h30 and 12h30. Upon contacting Mweb with whom we have our contract, I was told that the problem lies with Telkom and that it would take 7-10 working days for the technical problem to be solved.</p> <p>With no feedback from MWeb, I phoned them this morning again (Monday 6 Feb), only to be told that it appears that there is an administrative error and not a technial error on the part of Telkom.</p> <p>If it is as easy to "flick a switch" to disconnect our line, why is it not as easy to connect us again? Or does Telkom feel that a business should not have internet connection for what is now 3 and a half working days. Who is going to refund the days for which we had not internet connection and who is going to refund the money that had to be spent on purchasing data to use the a cell phone network?</p>