No ADSL line fix for 26 days

The Telkom telephone line that serves my ADSL line has not been operational since 04 September 2015 due to a fault with either the local exchange or my telephone line. ***<br> Since 04/09/2015 I have not had feedback from Telkom on what the problem is or when I can expect to have this resolved. The only time I get an update is after I call the call center or leave a complaint on Social Media. The response is always the same - \we apologise for the inconvenience and we are working on resolving the problem"<br> 26 days and no adequate response. 26 days and no ADSL line fix. 26 days and I still have paid my Telkom bill"