No ADSL line after almost 3 months

I've subscribed to the Smarthome Premium Black Friday deal in December last year. After numerous phone calls, emails and complaints I've received most of the equipment, but up to know I STILL don't have a active line, NO Explora and NO Xbox One! How long should a customer wait for his ADSL line to be activated??!!!<br> Can someone from Telkom PLEASE contact me and resolve this as soon as possible.