NO ADSL/LANDLINE FOR A WEEK

When I pay for a service, I expect to get service. I haven't had ADSL or my landline since Monday. My DSL line is with Telkom, but my Service Provider is MWEB. MWEB cannot give me any discount on my bill for the days I am disconnected. So, TELKOM is costing me money! Everyday I phone, it's the same old excuse : \Our Technicians are attending to the outage in your area". Now"