No ADSL Internet service for two weeks.

I am now without Internet for almost 2 weeks. Why am I paying for a service I do not get from Telkom. I have reported the fault now six times and no person from Telkom is getting back to me. Our ADSL Line is not getting fixed. What is going on Telkom what is going on. Telkom doesn't care about their clients they only care about receiving their money every month without providing a service to their clients, this is the worst service I have ever seen in my life.