No ADSL/Internet service

I app**** for a adsl line for my home on 2 January 2015 and the router was installed on 30 January 2015 by a telkom technician and he reported that the line is active and everything is working, I then did the software setup and tried to test my adsl nothing was working I called customer support after an hour of waiting they told me the line still needs to be fixed, I waited a week and phoned back on 8 February 2015 and waited again for an hour then they told me there's a problem on my adsl line and they will send a technician to fix it within 2 days on ref no:840CRK070215 and I received a sms to confirm this. They phoned me then on 9 February 2015 to say a technician will contact me when the problem will be resolved and I'm still waiting for feedback. I'm must pay for a product that I can't use nor isn't working and half of the month is finished