SB
Stephen B

1 reviews | Active since Jul 2015

08 Jul 2015, 14:02

No adsl installation since 25 April application

I app**** for for an ADSL on 25 April 2015 from Telkom N1 City in Cape Town. Received a message from Telkom regarding the installation on 9 June 2015 only saying the installation will take place on 6 July 2015 only! On Friday 3 July they sent a message again saying that my installation date will now move to 28 July 2015. I called 10210 straight after that message, obviously very unhappy and the promised me they will escelate the matter to an earlier date and I will receive a new date.<br> <br> So today, 7 July at 10PM I am still waiting for that message! I have proof of a colleague staying less then 200 metres from my house who app**** after me but has internet now before me and her's only took 3 weeks! Now explain to me how this is fair please???<br> <br> I explained numerous times that my house already has an existing line because of the previous tenants who moved out end of February 2015 and the also had ADSL, so I only want 10 minutes of your time! The Telkom agent I spoke to also gave me my number (022772....) which rings but I have no phone because I am still waiting for Telkom!!!!

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Replies (1)
Telkom
Telkom's reply08 Jul 2015, 14:38
Official
Hello Beijing,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM123943.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
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