No adsl installation since 22 June 2018

I have been waiting since the 22 June 2018 for an adsl line installation. Not only have I not been contacted, I have started to receive a bill for a service not delivered. The Telkom website is a joke and every message sent has not been rep**** to, the call center seems to have never had a day where the system is actually working and the staff within the store have no idea of how to assist and pass the buck to another frustrating and seemingly *********** call center.

After explaining my situation on a weekly basis to the Telkom store staff, I have since been told that the system is down, workers on strike or the senior has been emailed and they are waiting for a response.

The problem is somehow a technician has made the connection at the street box, but has for some reason or another failed to contact me to deliver the modem and house installation. Yet after the many promises of Telkom staff to contact me and resolve the problem I have started to receive a bill. This has somehow left my order in a catch 22 of having a partial service preformed, yet not completed and being billed.

Cancellation attempts of this horrid contract have been in vain as the order is still being "processed", yet is not tasked for an installation, yet it has somehow received authorization to bill the client.

My experience thus far has been incorrectly captured details of an existing account, *********** staff who enjoy making false promises, complete disregard for customer satisfaction and respect, no responses from either emails or service call centers and being cut off when trying to contact anyone for help.

At this point I would recommend those considering Telkom, to rather look at other internet providers as Telkom has clearly created a bottle neck that prevents any legitimate help from being received.

Complaining online is perhaps one of the last straws I'm trying to resolve my situation. Should this last attempt not work, I'm considering a legal option to rid myself of this dilemma. Perhaps excessive and completely unnecessary and expensive, but I currently see no way to get any form of help.