NO ADSL INSTALLATION Due to No Ports Available

I app**** for a ADSL line on the 21st August, paid a deposit of R700.00 on the 26th August and had an order loaded (order no. ***A) which mysteriously vanished and on 3rd September another order was loaded (***A). I have been following up daily on the progress and was told that the installation date had not been assigned yet and they would sms me once they had the date.<br> Today I phoned and was told that on the 9th September a note was made on the system that the installation could not be done at this time because there are NO AVAILABLE PORTS. <br> I asked why I wasn't told about this prior to paying the deposit or even when I phoned in every day, and the Telkom employee was not able to give me an answer, all I ever get from Telkom employees are apologies but no solutions.<br> In the meantime I cancelled my LTE at the end of August in the expectation of my ADSL line being installed, I now have NO LTE and NO ADSL. . I cannot believe that in this day and age the excuse of NO AVAILABLE PORTS is unacceptable to say the least.<br>