NO ADSL INSTALLATION DONE... NO MANAGERS CALLING BACK...PATHETIC AND DISGUSTING SERVICE...

I am deeply disturbed and currently very frustrated with the pathetic service, actually non existent service that Telkom so calls offer. My new installation of ADSL has been scheduled for Friday the 10th August 2018. I have awaited for this process patiently and scheduled this in advance as I have taken leave for this to specifically happen. The sms confirmation has stated it is an all day installation between 8am and 4pm. Nobody contacted us from Telkom. I made a courtesy call to establish what is happening or where is the technician. The consultant Andile advised that they do not have the details of who the appointed technician is, but the installation is scheduled for today and it may take an hour and a half to do the installation. The sms means to make certain I am available between 8 and 4 because it can happen anytime in that time frame.

The technician (David - ********** 510) gets here just after 4pm. States that he will prepare the line and tracer from the box. Approximately an hour later says that he has to go and continue on Monday. I said that is unacceptable. I am at work on Monday. And I required this to be completed and done today as I wanted start using data this weekend. He said Telkom does pay him for weekends. And he can only do Monday, and said I can complain to Telkom. He jumped in his van and drove off. Only afterwards could I understand why he could state this so confidently. For the very simple reason that I could not get through to any department in Telkom to complain to on Friday evening. I do however get through the next day on Saturday. And I can still understand why he was confident in me complaining. Because no one in Telkom would act on my complaint. I have spoken with customer sales, asked to speak with a manager. I speak to a supervisor by the name of Viloshin. He advises that he would escalate this, however they are limited in the sales department. And advised me to contact technical support. I then contacted technical support and spoken with a supervisor by the name of Bianca at approximately 9am. Bianca advised that they do have control of new installation only existing lines. The sales department issue out new installations. I then explained that I am being bounced back and fort. I gave her more information and she mentioned she would listen to call I had with Viloshin so that can be addressed internally. I have given her the the technicians name and contact number. She said she will communicate and establish what can be done and contact me. I phoned again at approximately 1pm. And left a message for her to contact me as she as stepped out. I phoned again just after 2:30pm and she has just left for the day without getting back to me or returning my call. I then spoke with another supervisor Lungelo who advised me that he heard the call and she promised to call me back, but did not promise when, so technically this could be Monday when she has answers. I requested to speak with someone higher than him, and he said this is highest in terms of call centre level. This is the level that Telkom operates on. It is disgusting. All I want is my ADSL installation without any excuses done on time. I have already lost days. I am still waiting for managers to call me back. Such as Bianca in technical support, Visloshin in Sales, or Mariam in orders.

No one as come back to me until now.

Pathetic service.