JV
Jaco V
1 reviews | Active since Oct 2018
02 Oct 2018, 14:16
No ADSL installation
About 3 months ago I contacted Telkom for a Fixed ADSL line installation and contract, the contract was approved but I had to pay R700 deposit before they would come and install my line.I never received a reply for installation after I payed the deposit. I had called them 3-4 times a day without an answer from support, if they eventually picked up after ~1 hour they said everything was sorted and I would be contacted (this happend around 3 times) . Today (02/10/2018) I contacted them again and they said my contract was cancelled due too me not paying the deposit.
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Telkom's replyOfficial
28 Oct 2018, 09:29Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply28 Oct 2018, 09:29
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,