No ADSL in business from April 2019 to date

Please note that I have been calling your call center from April this year but my ASDL line is still not operational.My ASDL line has been down from the time we had the storm in Durban.Due to this my business has suffered a loss.Intially when I called your call center they refused to give me a reference no, as they said all the 031 numbers was an issue due to the storm.But its going onto the 4th month and still my business is not functionally properly due to the fact that I have no internet service.Please see attached reference numbers that I was eventually given on my insisting: ***-Nokozo(27/05/2***72-Nmfundo(25/06/2019) 97CNK090719-Lishay(09/07/2***85-Nonkuzi(Accounts)

My service no is *** Telkom only wants us to pay the bill but how can we pay if we got no service.