no adsl for two weeks and counting

<p>We installed our adsl on 25 April. On 06 May our internet went off. Fault logged on 07 May. At first it was said it was a bulk problem then my line had an indicidual problem. Now Im being told that a technician will call me but no one has so far. Im phoning daily now and the past three days been told that they will make a note to escelate the problem just to find out that no such notes has been made sofar. How do I know they will do it today as they are unable to give a reference number to say it was escalated. Im frustated as this problem seems to get no attention and I am still being billed for a service I can not use. When I asked to speak to the manager I was kept hold for more than 20min just to find out upon my enquiry where manager is that he thinks thr manager left already!!! Did he then even bother to go and look. Bad bad bad service!!!!</p>