No ADSL for three weeks - no technician in sight

My ADSL and phone stopped working altogether on 5 December. I reported it the same day. No technician came out but I received an sms on 7 December stating the fault is in hand with the technical department. Nothing happened - again an sms received on the 11th December stating the fault is in hand with the technical department. Then on 15 December an sms saying the fault has been identified as a cable problem this was being attended to. Then another sms stating the cable will be replaced on the 18th of December. The 18th came and went and my ADSL is still not working right now - it is the 28th of December. Granted the phone has dial tone now but the ADSL is dead as a doornail - and hahaha my phone number is now different......what a joke !!. Tried a new router - no difference. It is definitely Telkom related. Cudos for all the SMS messages but whats the point if the line does not get fixed. It is really disappointing to receive such bad service. This particular ADSL service failed already three times the last three months. Every time the technician tells me somebody in the exchange plugged my cable into the wrong socket????