1 reviews | Active since Oct 2016
NO ADSL FOR THE LOYAL
<p>Been a loyal Telkom customer for years now. Always pay by bill on the 1st of every month and have been a great customer. As my reward I've been sitting without an ADSL connection for more than a week now. Calling Telkom does not help as they keep telling me this is a 'bulk' error. How can it be that loyal customers are left without service and cannot be told when it will be up again? I use the line for leisure and business and now I must just sit and wait for Telkom to decide to get it up and running? Telkom agents say they will get someone to contact me urgently to discuss ETA, this does not happen. I see no work being done to correct my internet connection but Telkom workers are out in full force to install Fibre cables in neighbouring areas to pull in new customers. This is unacceptable and I expect my internet connection to be up within a day.</p>
I have still yet to receive any response from Telkom regarding this issue. I am now in my third week without any internet and so far the following has happened:
1. Internet cut off
2. I call Telkom and they tell me it's a bulk error.
3. I continue calling Telkom over the next few weeks and never receive any concrete info other than there is an issue with the line in the area.
4. I submit a compaint on hellopeter and Yazied claims he will follow up. I am still waiting to hear anything. Even after I sent a follow up email.
So must in other words I must just continue paying them so they can install fibre in other areas? How is this customer service?? Honestly pathetic.
I have still yet to receive any response from Telkom regarding this issue. I am now in my third week without any internet and so far the following has happened:
1. Internet cut off
2. I call Telkom and they tell me it's a bulk error.
3. I continue calling Telkom over the next few weeks and never receive any concrete info other than there is an issue with the line in the area.
4. I submit a compaint on hellopeter and Yazied claims he will follow up. I am still waiting to hear anything. Even after I sent a follow up email.
So must in other words I must just continue paying them so they can install fibre in other areas? How is this customer service?? Honestly pathetic.