No ADSL for almost 3 Weeks.

We are now heading into week 3 of having no ADSL connection. The line went dead, a call was logged and after that I had to constantly follow-up from my end if I wanted to know anything with regards to progress and ETA's.... of which by the way NO ETA's can EVER be given. When I call in I keep getting the same song. "Issue is with Cable and they are waiting for the tech not resolve the issue. It's also linked to a bulk area fault" but NOTHING is happening. NO ONE is resolving the matter. The call was "escalated" but that has also helped absolutely 0%. This is unacceptable service. What do one need to do to get some proper service from this place? Metro Fiber can not get their fiber lines up and running soon enough so that I can "can" Telkom so hard. Years of poor to no service. It's time they lose the monopoly and for other providers to step in.