No Adsl for a week

Transferring my line to a different service provider , requested this on the 9th and Telkom started reducing my service from the 14th 1Mbps on a 10 Mbps line and finally suspending the line on the 24th. The service provider cannot take over the line as it's still active on Telkom side but Telkom refuses to release the line yet suspended it , after a total of 5 hours on the phone with them in the last week I've not received any service , I received SMS and emails that the line can be transferred but it remains locked with Telkom several requests created e.g. 888623 and emails sent but no response. Req ***a