No ADSL For A Month

Hi there

It is with great dissatisfaction that I am using this platform to address the standard of service I received from Telkom. I experienced an issue with my Wi-Fi connection around the time Telkom had system issues, I could not connect to the internet and I reported the issue with the service provider and they informed me about their systems being down of which I understood as much as it was a bit of an aggravation as I need the internet for work. I tried again after systems resumed and the call centre agent informed me to take it to the nearest branch, I took it to the Tygervalley branch and they redirected me to the Brackenfell branch, at this point I am losing my patience as I did not comprehend why I, as a customer have to go through all these efforts for something that should have been rectified by my service provider.

I have driven 4 different times to the Brackenfell TDS store, wasting my time and petrol for the same issue. First time I was advised the technician is out for lunch and that I should be back in 30 minutes, after that I was told he only took it ''now'' and that I have to wait another hour! At that point I decided to just leave the router and head back home as I was still at work. Two days later I visited the store again and I was told I just missed the technician as he has went home and when asking about the progress on the router, all the paper had was ''Technician''. The assistants at the store did not know whether or not it was tested so I took it home and tested it and it still did not work. I then went back to the TDS again with my router and found the technician still not around and a lady with the name 'Nadia Synman' took it upon her to get it sorted for me and stated that she would email me once the technician looks at it.

Eventually about 3/4 days later she sends me an email response after having to call the customer service line to be put through to the Brackenfell TDS store (when I was told that there's no direct phone number) and that the CS agent will reach out directly to Nadia for a response. The response came back saying it was tested and the problem is the router. The first agent who helped me with this router issue gave me a CASE ID : 2425C499, of which he mentioned if the issue is the router they will send it for repairs as it is still new and under warranty.

I still have no response about my router and I am still expected to pay my line and adsl rental every month yet I have been using my own ****le to work which means buying excessive data as I work from home. I am extremely disgusted with the service especially because it has been almost a month without adsl!