AM
Azraa M
1 reviews | Active since Dec 2010
17 Apr 2016, 20:43
No adsl for 9 days!
I reported a fault with our adsl line 9 days ago and the fault is still in progress. How long will this take to fix! We pay a monthly fee for services. And we will still be charged even though we do not have any Internet. My ref number isRef 167CRK090416
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
17 Apr 2016, 22:02Hello AzraaM,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us, please contact us via Email: ***.
Your reference number is: SM224556
Regards
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us, please contact us via Email: ***.
Your reference number is: SM224556
Regards
Telkom Social Media Team
Telkom's reply17 Apr 2016, 22:02
Official
Hello AzraaM,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us, please contact us via Email: ***.
Your reference number is: SM224556
Regards
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us, please contact us via Email: ***.
Your reference number is: SM224556
Regards
Telkom Social Media Team
AM
Azraa M's updateReviewer Update
23 Apr 2016, 09:55Still no adsl for 2 weeks now. Nobody knows what the problem is. It goes from a bulk problem to our line to a maintenance block with nothing being resolved and nothing being fixed. We don't get any feedback or updates on what the problem is or when it will be fixed.
AM
Azraa M's update23 Apr 2016, 09:55
Reviewer Update
Still no adsl for 2 weeks now. Nobody knows what the problem is. It goes from a bulk problem to our line to a maintenance block with nothing being resolved and nothing being fixed. We don't get any feedback or updates on what the problem is or when it will be fixed.
AM
Azraa M's updateReviewer Update
23 Apr 2016, 09:56Still no adsl for 2 weeks now. Nobody knows what the problem is. It goes from a bulk problem to our line to a maintenance block with nothing being resolved and nothing being fixed. We don't get any feedback or updates on what the problem is or when it will be fixed.
AM
Azraa M's update23 Apr 2016, 09:56
Reviewer Update
Still no adsl for 2 weeks now. Nobody knows what the problem is. It goes from a bulk problem to our line to a maintenance block with nothing being resolved and nothing being fixed. We don't get any feedback or updates on what the problem is or when it will be fixed.
AM
Azraa M's updateReviewer Update
25 Apr 2016, 07:37The Internet line has still not been fixed. And now the telephone line is also not working. It has just gone from bad to worse. This is the worst service.
Before your technician was assigned the telephone line was working. Only the Internet wasn't. Now they both aren't!
AM
Azraa M's update25 Apr 2016, 07:37
Reviewer Update
The Internet line has still not been fixed. And now the telephone line is also not working. It has just gone from bad to worse. This is the worst service.
Before your technician was assigned the telephone line was working. Only the Internet wasn't. Now they both aren't!