No ADSL for 4 weeks and no solution

On the 29th March I called to report a fault (239CRK290316) and a day later was sent an sms to say fault is resolved. I called in as i still had no ADSL, only to be told the consultant logged a fault on the wrong number. A new fault was logged on 31st March (239CRK290316), thereafter there was no communication. After about a week a tech arranged to come to my place and they came about 4 times and tested everything with my modem and their modem. It would connect for 2minutes and then the internet would drop. Even after testing this the techs sent a message through to say the issue is resolved. They asked me to downgrade my line, which i easily did with MWEB but downgrading with Telkom was a task and was given bad attitude by a assistant manager (Sumaya). <br> I had to call telkom again to tell them my line is still non functional after the techs rewired. A fault had to be logged (411CRK140416) again, a different tech has been working on the line from April the 15th and still does not know what the issue is. I was told to further downgrade my line. I downgraded my line again and now the tech is busy with my line again as there is still no ADSL. I am unsure as to what is the way forward