No ADSL for 4 weeks and going......

Fault was reported the first time 4 weeks ago. Telkom sends smses, and mails to say problem is resolved, but NO, the problem is not resolved.<br> <br> Reporting the problem via the helpline takes more than 45 minutes minimum, and nothing happens.<br> <br> Problem is reported on a daily basis, without sucess.<br> <br> Fault code: 401CTK230115<br> <br> Heaven only knows how to report the problem that something gets done...