No ADSL for 2 years

In January 2013 I wanted to switch my adsl line from my service provider onto my own name directly with Telkom. According to the call centre there were ports available in my area for the transfer. Upon cancellation i was advised that there are no ports available. In January 2014 i reapp**** for an ADSL line and according to the call centre consultant there arw ports available. Few weeks later i have to call back and hear there are no ports available. Now January 2015 i did the same and advised there are ports available but in actual fact there are none. Who is lying here? Its either there are no ports or someone is lazy to do their job. I was even told that hellkom was upgrading the infrastructure. How many years does it take to upgrade? I re**** heavily on my adsl as i do alot of work from home! I want answers!!!