CN
Cliff N

1 reviews | Active since Dec 2014

10 Feb 2016, 13:54

No ADSL for 2 Months Fault reporting no help

My ADSL line is faulty now since December last year. I have probably phoned about fifty times. Was promises that are not met. Technicians unable to find the problem and just leaving without any feedback. The last fault reference placed on 21 January has no feedback on Telkom website up to today. This is my third complaint on Hellopeter. I once got a email address to contact if the problem is not solved. Clearly that also does not help [Email Removed]<br> <br> But as you can see nothing helps. I even tried to move my ADSL to another ISP that also did not help. In fact I think that is where my current situation is stuck, I think the cable/jumper between the exchange and the ADSL switch was removed with the ISP change. <br> <br> Would it be possible to get somebody to have a look at this problem other that a technician that comes to your home without any knowledge other that telephone lines and minimal knowledge about ADSL lines. This is clearly not a telephone line problem that has been proven by the technicians that were at my house, twice now. <br> <br> Where is the pinnacle in the Telkom pinnacle call centre?<br> Please I beg can this issue be resolved? <br> <br>

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Replies (1)
Telkom
Telkom's reply10 Feb 2016, 15:45
Official
Hello inf01,

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM199204



Regards
Luleka
Telkom Social Media Team