JB
Jacolien B

1 reviews | Active since Apr 2013

16 Mar 2016, 21:59

No ADSL data for weeks on end in Stellenbosch.

Stellenbosch: On a 2meg line Telkom supplies 28kbps - slower than dial up - in the evenings! Their excuse: too many users. <br> So, your R650 that you spend on line rental and data you can throw away in the sea, because you won't have internet in the evenings - when you are at home to actually use it. They have too many customers.<br> Rather spend your time on researching wireless options, because Telkom can not supply. They ***** your money and you don't get anything for it. I have phoned the call centre many times - they only offer to reset your rooter - which doesn't help. They can't do anything else for you. <br> A Telkom technician came to our door on Sunday and said that he tested our line & that all is in order, but we won't have internet in the evening because the infrastructure doesn't allow it. <br> We are terminating at month end. <br>

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Replies (1)
Telkom
Telkom's reply16 Mar 2016, 23:18
Official
Hello Jaclin,

This response serves as confirmation that your query has been received and we will provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Your reference number is SM214146
Regards
Hilary
Telkom Social Media Team