No ADSL connectivity , Double billing , 0% customer service

<p>On the 14 December, we lost ADSL connectivity . We contacted them on 10210 and they gave me reference number 298CRK141216 and advised that the problem would be resolved asap. NO one came out , no one called and literally no one cared. Called again on the 27th of December 2016 , I called again and was given an escalating number 934032 and assured that the matter would be resolved within 5 - 7 days . Weird how an urgent matter takes a week to resolve !!!!!today is the 11th of January 2017 . An entire month later still no ADSL . but at least they could double debited me, first on the 3rd January 2017 they debited R644 and then on the 8th debited me the exact same amount . To sum up , to join telkom ADSL you can be assured, that they will never resolve your query but I assure you , they can take your money , TWICE in the same month and still have no service. </p> <p> </p> <p>What about the business that I have lost since I work from home occasionally, because I have no ADSL. Instead, I am advised that I should go and purchase a sim card for my router and load it with Data unitl the matter is resolved. Are you kidding me !!</p> <p> </p> <p>I expect a urgent phone call from a senior person that is not going to waste my time and make telkoms problems mine, I expect a refund of the monies I have paid as well as a refund for the month where I had no service. This is appalling and I cannot understand how you manage to run a business , SUCCESSFULLY.</p>