No ADSL connection for 9 weeks

Why are there so many technical service related problems within Telkom? Does anyone know who the manager(s) is of the technical teams and who does the allocation to send out teams to assist clients and what their contact details are? Clearly these persons are not doing their jobs! I understand that the technical teams might be understaffed but why is my problem not attended to in 2 months time? My ADSL line is not working since November 2017, I just spoke to a Telkom consultant now who told me that there is still an open fault logged on the system and the committed date to resolve was 21 December....it's now almost 21 January 2018. Does Telkom not value their Clients because they just don't seem to care or to put service delivery first. I've even completed the cancellation form but it seems like the only way to get a response from Telkom is to stop paying maybe then they will close my account or hopefully fix the problem.

If Telkom can fix my problem in 3days I will change this rating to 5star!!, my Telkom account is ********** 34!!