No ADSL connection for 7 weeks

I am highly disappointed with the unacceptable an inefficient service received from Telkom. We've logged our first call on 20 November2017 for a faulty ADSL connection, we are now in week 8 that we don't have ADSL/wifi connection at home. After the fist call we've logged numerous other calls each time getting an sms that the problem has been resolved without any Telkom technician even being on our premises?

Meanwhile I am paying ADSL line rental that I cant use, I am paying Mweb service provider fees for nothing and constantly need to purchase expensive additional data for my family. This poor service delivery from Telkom is costing my in access of R800 already and the most frustrating part is that nowhere is there a telephone number or contact detail of a manager at Telkom that one can speak to.....the only point of contact is the telephone agents that can log another call......

All I want is for a Technician to come to my home, check the lines and tell me where the problem lies so we can fix it. I've even tried to cancel our Telkom account but they cant even seem to do that?