TP
Tessa P
1 reviews | Active since Mar 2013
08 Apr 2015, 12:07
NO ADSL CONNECTION FOR 2 MONTHS - ***
We have been without internet for the last 2 months. We have so many reference numbers, have made so many telephone calls, visited the Telkom store at Northgate countless times and had technicians to the house to work on this problem and still nothing has been resolved. When technicians have been to the house they have checked the modem - no problem with the modem - they manage to connect us for about 3 hrs and then the connection is lost yet again. Latest reference ***.<br> <br> Please help us to resolve this very irritating problem
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Telkom's replyOfficial
08 Apr 2015, 15:44Hello mrsmooo,
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our Technical team and feedback will follow.
Your reference is: SM101925, we're following up with your previous reference as well.
Regards,
Sanele Buthelezi
Telkom Social Media
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our Technical team and feedback will follow.
Your reference is: SM101925, we're following up with your previous reference as well.
Regards,
Sanele Buthelezi
Telkom Social Media
Telkom's reply08 Apr 2015, 15:44
Official
Hello mrsmooo,
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our Technical team and feedback will follow.
Your reference is: SM101925, we're following up with your previous reference as well.
Regards,
Sanele Buthelezi
Telkom Social Media
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our Technical team and feedback will follow.
Your reference is: SM101925, we're following up with your previous reference as well.
Regards,
Sanele Buthelezi
Telkom Social Media