No ADSL connection

No ADSL or phone line connection since Saturday 06 Feb. lodged a fault with Telkom on the 8 Feb with ref number 495CTK080216. Been calling everyday to find out the status of the fault. Everyday I get the same answer that it's sitting with the technicians and they will try fix it remotely, if not remotely then they will come out. It's been 4 days and I'm still waiting. Every time I call it's the same story that it's with the technicians...I need the Internet up and running asap as I run a business from home.