No ADSL Connection

I have been told for just over a week now that an issue with our ADSL line will be connected by the technician by checking/resetting our line only to get home and this has not been done. When asked what the problem was from, I've been given stories and the runaround. I find this service unacceptable with the loss in connectivity not being resolved. Telkom call centre just logs faults and nothing gets done about these. No technician has come to our home to test or check. New lines were supposedly installed for faster connection, well we've had none for a week yet still required to pay for a non existent service.