No ADSL cancellation nearly 2 months on

<p>I needed to cancel my ADSL line. Telkom insists in filling in a form and emailing it to them. There is no way to do this over the phone or online. I did this on 17 February 2017. A representative was supposed to get back to me within 21 days to confirm details and cancel the line., but I received no communication.</p> <p>On 19 March I emailed again, still no response. I left a message on twitter and someone contacted me with the forms. I forwarded the originally completed forms to this telkom representative, but have received no confirmation or future communication. I have emailed several times since and am just being ignored.</p> <p> </p> <p>Telkom refuses to cancel a service even though I have followed their stated process exactly.</p> <p> </p>