NO ADSL AND NO SERVICE AT ALL

Since 3rd Jan 2018 our ADSL line is not working properly. Have logged various calls but no service or fixing of line. Ref of call 151CTK100118. We pay for a 2mbs line but it seems to be working on less than 1. Can't do anything on the internet. This is pathetic and disgusting that nobody looks into the fault. My son is busy studying and he needs the internet but can't do anything. On fb page someone keeps on saying a technician has been assigned to look at the problem but nobody looks into it or fixes it. How much longer do we have to wait. Are you gonna give me a refund for all the time my ADSL line doesn't work. Let's see if Telkom will respond, I am sure not and if they do it will just be lies as usual!!!!!!!!!!!!!!