No ADSL after moving house
<p>I moved house just 3 blocks down the same street and requested Telkom to move my telephone & ADSL line. I thought this was going to be an easy move, I was wrong! I submitted my request via their web page which is very user friendly and effecient. I received an SMS to say that they will be moving my line on Friday 15 July. The technician never came. I phoned the following week and they said that there was nobody at home but made an appointment for Friday 22 July. The technician came, left, came back and said that he needs to go find the underground cable because there is a problem with it. He never returned. It is another week now, nobody contacts me, no new sms or any indication of what is going to happen. I try to phone Telkom but can't get through. Yesterday I made 2 calls, 1st one was 31 minutes and the 2nd I held on for 45 minutes. I am now again holding on for 26 minutes already on a business line! This is not fair to my employer if I am keeping his lines engaged for lengthy times! In the mean time I have to pay my Telkom account as well as my ISP, while there is no connection and no hope of getting my ADSL line on again.</p>
Hi Yazied, thank you for the response. I left my phone at home this morning with the order number. The telephone line to move is: ********** 418. My new address is 65 Ocean Way, Gonubie. They got me now booked for Monday 08 August. I do work from home in the evenings, so if you can give me an earlier date it will be much appreciated. Kind Regards
Hi Yazied, thank you for the response. I left my phone at home this morning with the order number. The telephone line to move is: ********** 418. My new address is 65 Ocean Way, Gonubie. They got me now booked for Monday 08 August. I do work from home in the evenings, so if you can give me an earlier date it will be much appreciated. Kind Regards