No ADSL after installation

I app**** for adsl service to be activated on an existing line, and after I received an sms confirming the line is active, icollected the router yesterday and proceeded with installation. However, after experiencing some problems, I phoned their support, and after being transferred, put on hold and cut off several times, I was informed there's a fault on my line and they have to log a call. THIS on the SAME DAY of activation!. Till now I still have no idea how much longer it will take to get a technician to fix the line, for which I'm already paying! <br> <br> This needs to be resolved TODAY!