no ADSL 5 weeks now

After 1 + 1/2 months (7 faults & escalations) the ADSL finally dies 11/3/2016...<br> Telkom informs us it is modem, buy new modem no improvement, report it again and informed it is a Telkom problem? <br> 21/3/16 ref ***<br> 402CWK220316 phone line also dead and ADSL still not working<br> 26/3/2016 complaint via Hello Peter<br> 26/3/2016 Telkom reply<br> 27/3/2016 Easter Sunday a Technician restores \voice\" line BUT not ADSL<br> 28/3/2016 fault Ref *** <br> 1/4/2016 complaint via Hello Peter<br> 1/4/2016 Telkom reply<br> 2/4/2016 technician with own modem says fault outside of his area, will escalate it and revert to us?<br> Phone call centre and are advised that problem has been resolved??? INCORRECT still no ADSL<br> 7/4/2016 complaint via Hello Peter<br> 7/4/2016 Telkom reply *** and again they tell us it has been escalated BUT NOTHING HAPPENS<br> In just over 2 and 1/2 months we have had to report and escalate the fault 11 (eleven) times plus 3 via Hello Peter ... phone was completely dead for approximately one month? And ADSL now dead 5 weeks<br> we must pay a service fee for NO service & TELKOM is never accountable<br> "