No ADSL. 4th fault in 2 months

On the 16th I logged my 4th fault wrt my ADSL line being dead (252CRK160116). <br> When 10mbps became available in my area I upgraded my line and was happy with the 8mbps stable line. After that my line has from Dec significantly depreciated. 2 faults was just closed and the 3rd I was told by the Tech that I must just be happy with 6mbps.<br> Now my line is completely dead and 8 days later have not seen a tech on my premises. The call centre told me that the tech could not gain access to the distribution point? Really? <br> I've grown accustomed to bad service in SA, but still get upset when no efforts is made to identify problems.